Shipping & Returns
Shipping & Returns
Our policy lasts 30 days. After 30 days of delivery, unfortunately we can’t offer you a refund or exchange. If you wish to cancel your order, please do so within 24 hours of receiving confirmation order. Refunds or cancellations can't be issued once the order has shipped.
- Our shipping times may vary due to COVID-19 procedures to assure the safety of everyone, but shall be delivered within 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
If you purchased Guide for shipping insurance protection & have a claim or question, please go to guide-pro. Guide's shipping insurance & protection isn’t refundable.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Guide Shipping Protection
All Day Modern is proud to partner with Guide, the leader in package protection and tracking solutions. By selecting Guide at checkout your order will be protected from damage, loss, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Guide and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Guide package protection at checkout.
To file a claim please use the following link, File Claim (guidepro.io).
Please know, if you wish to cancel your order, please do so within 24 hours of receiving confirmation order. Cancellations can't be issued once the order has shipped. Currently due to COVID-19 we are experiencing some delays on certain orders.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you want a refund you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To return your product, email us at email@example.com for questions or return to 3039 W Peoria Ave, Ste C102 #175 Phoenix, AZ 85029.
Please make sure to include your order number when returning.